Post by account_disabled on Jan 25, 2024 4:14:44 GMT
In the real estate industry, there is a constant battle for potential clients. But when a buyer calls, it often turns out that no one is expecting it. Companies in this industry miss 20% of calls . And customers listen to an average of six rings on the line until they get bored or someone picks up. If a business uses a virtual PBX , this situation can be easily corrected. We will tell you about useful settings that will help you avoid losing customers and increase their loyalty. Reading time 12 minutes 1. Voice menu How to use voice menu in real estate Advantages 2. Report on missed calls and notifications about them 3. Special functionality for control How does he work 4. Call forwarding Forwarding options 5.
Audio Fax Lists recordings of calls What else can you do with audio recordings? 6. Call queue 7. Integration with CRM Advantages 1. Voice menu The voice menu distributes incoming calls by department or employee. The simplest example of how a voice menu works is a voice that suggests: “to select accounting, press 1, to contact an operator, stay on the line.” Without this functionality, a person first gets through to a secretary, and then waits for a connection with the right specialist. Such a long chain of communication is annoying, and the client must explain in a new way what he needs every time.
How to use voice menu in real estate when calling, immediately invite the client to select one of the objects - and Ringostat IP telephony will direct him to the desired department; if the company has both finished and under construction facilities, add the ability to contact the after-sales service department; On the business card of realtors or other employees, indicate the extension number - by typing it in the menu, the buyer will immediately be directed to the desired manager. If the employee or department number is entered incorrectly, you will still not lose the call.
Audio Fax Lists recordings of calls What else can you do with audio recordings? 6. Call queue 7. Integration with CRM Advantages 1. Voice menu The voice menu distributes incoming calls by department or employee. The simplest example of how a voice menu works is a voice that suggests: “to select accounting, press 1, to contact an operator, stay on the line.” Without this functionality, a person first gets through to a secretary, and then waits for a connection with the right specialist. Such a long chain of communication is annoying, and the client must explain in a new way what he needs every time.
How to use voice menu in real estate when calling, immediately invite the client to select one of the objects - and Ringostat IP telephony will direct him to the desired department; if the company has both finished and under construction facilities, add the ability to contact the after-sales service department; On the business card of realtors or other employees, indicate the extension number - by typing it in the menu, the buyer will immediately be directed to the desired manager. If the employee or department number is entered incorrectly, you will still not lose the call.